Get in Touch With Us

Got a question about something you read here, spotted a detail that needs updating, or just want to tell us what would make this site more useful? This page covers how to reach the Sweepstakes Casinos team and what kind of messages we're set up to handle.

How to Reach the Team

Email is the best way to get in touch. Send your message to [email protected] and a real person on our editorial team will read it — we don't rely on automated replies to stand in for an actual answer.

A quick note on the subject line helps: telling us whether you're asking about a specific operator, reporting an error, or sending general feedback means your message reaches the right person faster.

What We Can Help With

Sweepstakes Casinos is an independent site that compares sweepstakes and social casinos — we're not a customer support desk for any of the platforms listed here. That said, we're glad to hear from readers on a range of topics:

• Editorial questions — If something in one of our reviews or comparisons isn't clear, or you'd like more detail on how we assessed rewards, coin values, or redemption terms, ask away.
• Corrections — Welcome bonuses, eligible states, and redemption terms at sweepstakes casinos change often. If you notice something on this site that looks out of date, we want to know so we can check it and update the page.
• Content suggestions — If there's a platform, topic, or state-specific question you think we should cover, let us know what you have in mind.
• Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and outline what you're proposing.
• General feedback — Good or bad, we read it. Reader input shapes what we cover and how we cover it.

What We Can't Help With

Because Sweepstakes Casinos doesn't operate any of the platforms we review, we're not able to access individual player accounts, process redemptions, verify identity documents, or resolve account-specific disputes. For any of that, you'll need to go directly to the operator in question — most sweepstakes casinos list a support contact or help centre on their own site.

We also can't provide legal advice about whether a particular platform is available or permitted in your state. Sweepstakes casino availability varies by state, operators set their own eligible-state lists, and the rules around this model continue to shift. If you have a specific legal question, it's worth checking the operator's own terms and, where needed, speaking to someone qualified to advise on your situation.

Before You Write In: A Few Things Worth Knowing

Some questions come up often enough that it helps to answer them here directly, so your message to us can focus on what's genuinely specific to you:

• Sweeps Coins aren't cash you deposit — Sweepstakes casinos run on a dual-currency model. Gold Coins are typically used for play only and can't be redeemed for prizes, while Sweepstakes Coins (often called SC) can potentially be redeemed once minimum thresholds and verification steps are met. Neither currency is "real-money wagering" in the way a licensed online casino works.
• No purchase is required to participate — Legitimate sweepstakes casinos generally offer a free way to receive Sweepstakes Coins, sometimes through daily login rewards or a mail-in alternative method of entry. Buying coin packages is optional, not a requirement to take part.
• Redemption isn't instant or automatic — Most platforms require identity verification, a minimum SC balance, and processing time before a redemption is paid out. Details vary by operator, so check the specific terms before signing up.
• Availability depends on your state — Not every platform serves every state, and the list of eligible states can change. If you're asking us whether a particular casino operates where you live, check the operator's current terms as well, since this is the kind of detail that shifts over time.

For a deeper look at how these platforms compare, our page on trusted non-GamStop casinos in the UK may also be a useful reference if you're researching options outside the sweepstakes model.

How Fast You'll Hear Back

We aim to respond within a couple of working days. Message volume varies, so during busier periods it may take a little longer — we'd rather send you a proper answer than a rushed one, so we appreciate the patience.

Helping Us Stay Accurate

Bonus terms, eligible-state lists, redemption thresholds, and payment options at sweepstakes casinos change regularly, and operators don't always announce updates widely. If you've come across something on this site that no longer matches what an operator publishes, telling us is one of the most useful things a reader can do. We check every report before making a change, and we're glad to hear from you either way.